Return policy

Return Policy

Do you want to return a product? We have listed the requirements for you below. You can return products purchased from SAARADE.COM by post.

1. Return period

The return periods apply from the shipping date. The date of the postmark or the personal return is decisive for the return.

1.1. Days return policy on products purchased from SAARADE.COM

Subject to the exceptions below, items purchased from SAARADE.COM can be returned within 14 calendar days.

1.2. No refund

Unfortunately, we cannot offer returns in the following cases:

  • For damaged items (except for damage in transit)
  • If the original packaging is not present

2. Refund value

If the product can be returned, the following refund rules apply:

Full refund of the purchase price:

  • The item is in the unopened, undamaged original packaging
  • Clothing and shoes: Reimbursement of the purchase price provided the following conditions are met: no signs of wear, labels on the garment and original packaging present

Discount depending on the condition of the goods (at least 10% or minimum deduction of CHF 10):

  • The item was opened or used (exceptions: see 2.):

Individual testing

  • Item with damaged packaging


  • The refund will be made within 14 days. (after successful goods inspection)

3. Return shipping costs

The postage costs for returning items are generally borne by the sender. In the following cases, the return costs will be borne by SAARADE.COM:

  • If you receive an item other than what was ordered
  • Upon receipt of an item that was not ordered
  • Upon receipt of an incomplete product